Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: 15-07-2026Last Updated: 15-07-2026

Welcome to www.iomin.in ("Website"), owned and operated by Nirvanam Products Pvt. Ltd. ("Nirvanam", "Company", "we", "our", or "us").

This Shipping & Delivery Policy explains how orders placed through our Website are processed, fulfilled, and delivered.

By placing an order through our Website, you agree to this Shipping & Delivery Policy.

1. Order Processing

Once your order is successfully placed and payment is confirmed (where applicable), it enters our order processing system.

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays. Processing times may vary during peak seasons, promotional campaigns, or due to operational circumstances.

Order confirmation does not constitute shipment. Shipment begins only after the order has been verified, accepted, packed, and handed over for fulfilment.

2. Our Fulfilment Network

To provide faster and more efficient delivery, Nirvanam Products Pvt. Ltd. operates a multi-location fulfilment network.

Depending on your delivery location, product availability, and logistics efficiency, your order may be fulfilled by:

• Nirvanam Products Pvt. Ltd.
• An Authorized IoMin Business Coach (IBC)
• An Authorized IoMin Stock Point (ISP)
• An Authorized IoMin Business Distributor (IBD)
• An Authorized Retail Partner
• Any other fulfilment partner officially authorized by Nirvanam Products Pvt. Ltd.

Regardless of the fulfilment source, your purchase remains governed by the policies of www.iomin.in, and Nirvanam Products Pvt. Ltd. remains responsible for customer support relating to the order.

3. Delivery Methods

Orders may be delivered through one or more of the following methods:

• National courier services
• Local courier partners
• Surface transport
• Express delivery services
• Hand delivery by an Authorized IoMin Partner, where operationally feasible
• Any other logistics partner appointed by Nirvanam Products Pvt. Ltd.

The delivery method will be selected based on operational efficiency and customer convenience.

4. Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates only and are not guaranteed.

5. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

• Adverse weather conditions
• Natural disasters
• Public holidays
• Political disturbances
• Government restrictions
• Transport disruptions
• Courier network delays
• Incorrect or incomplete delivery information provided by the customer
• Force majeure events

Nirvanam Products Pvt. Ltd. shall not be liable for delays arising from such circumstances.

6. Delivery Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Nirvanam Products Pvt. Ltd. may offer promotional free shipping, reduced shipping charges, or special delivery offers at its sole discretion.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

• Full name
• Mobile number
• House or building number
• Street and locality
• Landmark (if applicable)
• City
• State
• PIN code

Incorrect or incomplete information may result in delays, additional charges, or unsuccessful delivery.

8. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, refusal to accept delivery, or incorrect address details, the courier or fulfilment partner may make additional delivery attempts or return the shipment to the originating fulfilment centre.

Any additional shipping costs arising from repeated delivery attempts or reshipment may be charged to the customer, where applicable.

9. Inspection at Delivery

Customers are requested to inspect the package at the time of delivery.

If the outer package appears significantly damaged, tampered with, or opened, customers should:

• Photograph the package before opening.
• Note the issue with the delivery personnel, if possible.
• Contact our Customer Support within 24 hours of delivery.

Failure to report visible transit damage within this period may affect our ability to investigate the matter.

10. Partial Shipments

Where an order contains multiple products, Nirvanam Products Pvt. Ltd. reserves the right to dispatch items separately based on product availability, warehouse location, or operational requirements.

Customers will not incur additional shipping charges for authorized split shipments unless clearly communicated before dispatch.

11. Delivery Confirmation

An order shall be deemed delivered when:

• The shipment is delivered to the address provided by the customer;
• It is accepted by the customer or an authorized recipient at the delivery address; or
• It is hand-delivered by an Authorized IoMin Partner and acknowledged by the recipient.

Proof of delivery maintained by the courier or fulfilment partner may be treated as evidence of successful delivery.

12. Ownership and Risk

Ownership of the products passes to the customer upon successful delivery.

The risk of loss or damage transfers upon delivery to the customer or the customer's authorized recipient.

13. Order Tracking

Where tracking information is available, customers will receive shipment updates through email, SMS, WhatsApp, or other communication channels.

Customers may also contact our Customer Support for shipment status.

14. International Shipping

International shipping, where offered, shall be subject to separate shipping terms, customs regulations, import duties, taxes, and local laws applicable in the destination country.

Any customs duties, import taxes, or local charges imposed by the destination country shall generally be the responsibility of the customer unless otherwise stated.

15. Changes to This Policy

Nirvanam Products Pvt. Ltd. reserves the right to modify this Shipping & Delivery Policy at any time.

Updated versions will be published on this Website with the revised "Last Updated" date.

Continued use of the Website following publication of changes constitutes acceptance of the updated policy.

16. Contact Us

For any questions regarding shipping, delivery, or fulfilment, please contact:

Nirvanam Products Pvt. Ltd.

Marketing & Corporate Office (Primary Communication Address)

ASSET-5A, AerocityJW Marriott Hotel Hospitality DistrictNear IGI AirportNew Delhi – 110037Delhi, India

Registered Office

Plot No. 53, Sector 7IIE SIDCUL, BHELHaridwar – 249403Uttarakhand, India

Customer Support Email: hello@nirvanam.in

Customer Helpline: +91 9711023143

Website: www.iomin.in