Refund & Customer Policy

Scope

This policy exclusively covers authorized distributors or B2B clients who have executed a written agreement. Retail customers are excluded since we don't conduct online sales.

Returns Process

Businesses must report product issues in writing within seven business days of delivery. Items must be unopened, unused, and in original packaging to qualify for consideration.

Refund Method

When approved, refunds are processed via bank transfer according to contract terms and local commercial regulations.

Quality Assurance

All IoMin products undergo strict quality control before dispatch. For shipment damage, distributors should provide photographic documentation to support claims.

Contact

• Email: info.iomin.uae@nirvanamgroup.com
• Phone: +971 5252 90282
• Hours: Monday-Friday, 10:00 AM - 5:00 PM (UAE time)